Refund policy

Refund & Return Policy

Last Updated: October 15, 2026

1. Overview

Waypoint Setups is an online retailer specializing in curated workspace solutions, including home office setups, professional workstations, travel setups, furniture, technology, and workspace accessories.

Products sold through Waypoint Setups are sourced from independent third-party suppliers, brands, and manufacturers and may be fulfilled directly by those suppliers.

Waypoint Setups follows the applicable return, refund, cancellation, and exchange policies of each individual supplier. These policies may differ significantly from one supplier to another.

As a result, Waypoint Setups does not maintain a universal return window, refund eligibility standard, or restocking fee for all products.

Waypoint Setups serves as the primary customer service contact for orders placed through our website and assists in coordinating returns and refunds with the appropriate suppliers.

2. Supplier-Specific Return & Refund Policies

Each product sold through Waypoint Setups is subject to the applicable return and refund policy of its respective supplier.

Supplier-specific policies may establish different requirements regarding:

  • Return eligibility

  • Return request deadlines

  • Product condition requirements

  • Refund eligibility and processing

  • Product exchanges and replacements

  • Return shipping costs

  • Restocking fees

  • Order cancellations

  • Final-sale and non-returnable products

A product that is eligible for return under one supplier's policy may not be eligible under another supplier's policy.

Applicable supplier-specific return conditions and material restrictions will be disclosed before purchase. Customers may also contact Waypoint Setups for assistance understanding the terms applicable to a particular product.

The supplier-specific terms applicable to a product at the time of purchase govern standard returns, refunds, exchanges, and cancellations, subject to applicable law.

3. General Return Guidelines

Return eligibility is determined by the policy of the supplier responsible for the purchased product.

Depending on the supplier, return requirements may include:

  • Requesting a return within a specified number of days after delivery

  • Returning products unused and in their original condition

  • Maintaining original packaging and product labels

  • Including all accessories, components, manuals, and documentation

  • Obtaining return authorization before shipping an item back

Some suppliers may allow returns within 14, 30, or more days, while others may maintain shorter return windows or prohibit change-of-mind returns entirely.

These timeframes are illustrative only and do not establish a standard Waypoint Setups return period.

Customers must follow the applicable supplier's requirements for the specific product purchased.

All returns must first be requested through Waypoint Setups unless otherwise instructed.

4. Curated Bundles & Multi-Supplier Orders

Waypoint Setups specializes in curated workspace bundles that may contain multiple products sourced from different suppliers.

Because each supplier maintains its own return and refund conditions:

  • Each product within a bundle may have different return eligibility requirements.

  • Different return windows may apply to individual products.

  • Certain products may be returnable while others are non-returnable.

  • Products may need to be shipped to separate return locations.

  • Return shipping and restocking fees may differ between products.

  • Refunds may be processed separately for individual products.

Partial Bundle Returns:

Customers may request to return individual products from a workspace bundle.

Approval depends on the applicable supplier's policy and any bundle-specific restrictions disclosed before purchase.

Where a partial return is permitted, the refund amount may be adjusted to account for discounts allocated to the returned products.

Full Bundle Returns:

Returning an entire workspace bundle requires meeting the applicable return conditions for every included product.

Purchasing multiple products together does not automatically make every product eligible for return.

Waypoint Setups will assist customers in coordinating eligible returns with the appropriate suppliers.

5. Order Cancellations

Order cancellation eligibility is determined by the applicable supplier's cancellation policy.

Before Shipment:

  • Some suppliers may permit cancellations before an order ships.

  • Other suppliers may prohibit cancellations once an order has entered processing.

  • Made-to-order and special-order products may have additional restrictions.

After Shipment:

  • Many suppliers do not permit cancellations after shipment.

  • Eligible products may instead need to be returned under the supplier's return policy.

  • Return shipping or restocking fees may apply when disclosed and permitted by law.

For orders containing multiple products, cancellation eligibility may vary by supplier and product.

Waypoint Setups will assist with cancellation requests but cannot guarantee approval when a supplier's applicable terms do not permit cancellation.

All cancellation terms remain subject to applicable consumer protection laws.

6. Return Shipping & Restocking Fees

Return shipping costs and restocking fees are determined by each product's applicable supplier policy.

Depending on the supplier:

  • Customers may be responsible for return shipping costs.

  • The supplier may provide prepaid return shipping.

  • Restocking fees may apply.

  • Large furniture or freight shipments may incur additional transportation charges.

  • Certain products may qualify for free returns.

There is no universal return shipping charge or restocking fee across Waypoint Setups.

Any applicable fees or material restrictions will be disclosed before purchase.

Customers should not return products without obtaining the appropriate return authorization and shipping instructions.

7. Non-Returnable Products

Some suppliers may designate certain products as non-returnable or final sale.

Depending on the supplier, these may include:

  • Custom-made or personalized products

  • Made-to-order or special-order products

  • Assembled or installed furniture

  • Used or modified products

  • Certain electronics and technology products

  • Products missing original components or packaging

  • Products marked "Final Sale"

  • Other products specifically excluded under the applicable supplier's return policy

Non-returnable classifications are supplier-specific and may vary between products and brands.

Restrictions on change-of-mind returns do not eliminate applicable consumer rights for defective, damaged, incorrectly supplied, or misrepresented products.

8. Damaged, Defective, Incorrect, or Missing Products

If a product arrives damaged, defective, incorrect, or incomplete, customers should contact Waypoint Setups as soon as reasonably possible.

We recommend reporting visible shipping damage within 24–48 hours of delivery to help facilitate supplier and shipping carrier investigations.

Customers may be asked to provide:

  • Order number

  • Photographs of the product

  • Photographs of the original packaging

  • Photographs of the shipping label

  • A description of the issue

Waypoint Setups will coordinate with the responsible supplier to determine the appropriate resolution.

Depending on the circumstances, possible resolutions may include:

  • Replacement parts

  • Product replacement

  • Repair

  • Return authorization

  • Partial or full refund

Supplier warranty and claims procedures may vary.

Recommended damage-reporting timeframes do not eliminate rights or remedies provided by applicable law.

9. Refund Processing

Refund eligibility and processing requirements depend on the applicable supplier's policy and the circumstances of the return.

For standard returns:

  • The supplier may require receipt and inspection of the returned product.

  • Refund approval may depend on whether the product meets the supplier's disclosed return requirements.

  • Applicable return shipping or restocking fees may be deducted when permitted.

  • Refund processing times may vary between suppliers.

When a refund is approved, Waypoint Setups will facilitate the customer refund through the original payment method, unless another legally permitted arrangement is agreed upon.

Refunds involving multiple suppliers may be processed separately.

All refunds will be handled in accordance with applicable legal requirements, including any mandatory refund deadlines.

10. Product Exchanges

Exchange eligibility is determined by the applicable supplier's exchange policy.

Some suppliers may allow exchanges for:

  • Different product colors

  • Different sizes or configurations

  • Alternative product models

  • Defective products

  • Incorrectly shipped products

Other suppliers may not offer exchanges and may require customers to return an eligible product and place a new order.

Waypoint Setups will assist in coordinating exchange requests where permitted.

11. Shipping & Delivery Delays

Products purchased through Waypoint Setups may ship directly from independent suppliers.

Estimated shipping and delivery times may vary depending on:

  • Supplier location

  • Product availability

  • Manufacturing schedules

  • Shipping carrier operations

  • Freight delivery requirements

  • Supply chain conditions

Products within the same curated bundle may arrive in separate shipments.

Waypoint Setups will assist customers with shipping inquiries and delivery-related concerns.

If products cannot be shipped within the applicable promised timeframe, customers will receive any notices, cancellation options, or refunds required by law.

12. Manufacturer & Supplier Warranties

Certain products sold through Waypoint Setups may include warranties issued by their manufacturers or suppliers.

Warranty terms may vary regarding:

  • Coverage

  • Duration

  • Repair eligibility

  • Replacement eligibility

  • Warranty exclusions

  • Claim procedures

Waypoint Setups may assist customers in identifying and contacting the appropriate warranty provider.

Warranty terms do not replace any statutory consumer rights.

13. Disputes & Resolution Assistance

Waypoint Setups strives to provide a convenient and reliable shopping experience.

If customers experience a return, refund, or product-related issue, we encourage them to contact Waypoint Setups directly.

Waypoint Setups may assist by:

  • Reviewing order details

  • Identifying the applicable supplier policy

  • Coordinating communication with the supplier

  • Facilitating eligible return and refund requests

  • Reviewing disputed supplier decisions

  • Assisting with product replacement or warranty requests

Standard return and refund decisions will generally follow the applicable supplier-specific terms disclosed at purchase.

Waypoint Setups will also fulfill its own obligations as the retailer under applicable law.

14. Chargebacks & Payment Disputes

Before initiating a chargeback, we encourage customers to contact Waypoint Setups so we can attempt to resolve the issue.

Many product, shipping, and return concerns can be resolved through communication with the appropriate supplier.

Customers retain all legally available rights to dispute charges with their financial institution or payment provider.

Waypoint Setups reserves the right to investigate suspected fraudulent transactions and take appropriate action as permitted by law.

15. Important Acknowledgment

By placing an order through Waypoint Setups, customers acknowledge that:

  • Products may be sourced from and fulfilled by independent third-party suppliers.

  • Waypoint Setups follows the applicable return and refund policies of each individual supplier.

  • Return windows, refund eligibility, cancellation requirements, and fees may differ between suppliers.

  • Different products in the same order or curated bundle may have different return conditions.

  • Certain products may be non-returnable under disclosed supplier-specific terms.

  • Return requests must follow the applicable authorization procedures.

  • Waypoint Setups assists in coordinating eligible returns and refunds with suppliers.

Nothing in this policy excludes, limits, or overrides consumer rights that cannot legally be waived.

16. Contact Us

For questions regarding a product's supplier-specific return or refund policy, order cancellations, damaged merchandise, or refund requests, please contact Waypoint Setups through the contact options available on our website.

Website: https://waypointsetups.com

Please include your order number and relevant product information when requesting assistance.